On receipt of formal notice of cancellation, the rental company will have up to 14 (fourteen) working days to process a refund.
If a booking is not cancelled in writing or telephonically and the renter fails to show up, a no show fee will be charged at one day’s rental.
If a booking is cancelled within 24 hours from pick up, the renter will be charged N$300.00 including VAT as a cancellation fee.
If a booking is cancelled more than 24 hours in advance, the renter will not be charged any cancellation fee.
Irrespective of the above, and in the event and to the extent that any cancellation, failure and/or delay is caused by or as a result of force majeure, SANI Car Rental Namibia shall not be liable to the Renter for any refund, but the Renter shall be entitled to reschedule/postpone bookings to a date within 12 months of the booking.