Sani Car Rental Namibia

Frequently Asked Questions

We understand that things don’t always go as planned and therefore have a flexible reservation cancellation policy;

  • If you cancel your reservation more than 24 hours in advance of your collection date and time then no cancellation fee will be applied.
  • Cancellation less than 24 hours in advance of your collection date and time will incur a cancellation fee of N$300.
  • Not cancelling your reservation at all will be deemed a “no show” and will incur a penalty equal to one day’s rental charge.
  • Please contact SANI Car Rental Namibia on +264 61 220 738 or bookings@sani.com.na to arrange cancellation.

Renters and additional drivers must be at least 21 years of age and must have held an unendorsed driver’s licence for more than one year to rent or drive a rental car in Namibia.

Renters and additional drivers who are younger than 21 years of age and have held an unendorsed driver’s licence for more than two years will be permitted to rent or drive a rental car subject to a Young Driver Surcharge.

This policy applies to both local renters and foreign nationals with an international driver’s licence.

We’ve made every effort to ensure that your full rental costs are quoted at the time of reservation, but elective or consequential additional charges may vary based on vehicle group, waivers and vehicle return. These additional charges may include, but are not limited to;

  • Accident Towing Fee
  • Additional Driver Fee – per rental and driver
  • Additional Spare Tyres – deposit
  • Additional Spare Tyres – rental per day
  • After-hours Check-out Fee
  • Call-out Fee – negligence
  • Child Safety Seats
  • Claim Administration Fee
  • Collision Damage Waiver (department on rate and car group)
  • Cross Border Fee
  • Cross Border Fee (South Africa, Botswana) – return rental in Namibia
  • Delivery and Collection Fees
  • GPS – Deposit
  • GPS – Accessory replacement (per part)
  • GPS – Liability amount
  • GPS – per day
  • Limitation of liability (LLI) – Windscreen, Tyre Damage, Rims, Hubcaps and Sandblasting Waiver – per day on Car Groups (A,B,C,D,E)
  • Location Surcharge – only applicable for Windhoek Airport, Walvis Bay, Ondangwa and Luderitz
  • Lost Key Tag
  • Cross Border Fee
  • One Way Fees
  • Cancellation Fee
  • Refuelling Fee
  • Refundable rental deposit
  • Rental Contract Fee
  • Replacement Tyre
  • Delivery Fee – per kilometre
  • Sandblasting
  • Skipped Service Fee
  • Traffic Fine Administration Fee – per fine
  • Tyres, Rims and Hubcaps
  • Under-carriage and Water Damage
  • Valet (Vehicle Cleaning Fee)
  • Young Driver Surcharge – per day

To secure your online reservation with SANI Car Rental Namibia a payment of 0%, 25%, 50% or 100% of the rental value is required at the time of booking. The balance of the rental fee along with the prescribed security deposit quoted at the time of booking will be required at the time of collection.

SANI Car Rental Namibia accepts all major credit cards, hybrid cheque cards as well as debit cards for payment.

Please note that the applicable security deposit, payable at collection, will vary depending on the type of card used. Whilst we take every care to accurately quote the required deposit at time of booking, SANI Car Rental Namiba may not be held responsible for any misrepresentation of the card type prior to collection.  

In the event of an accident with your rental vehicle;

  • Attend to any injuries or injured persons. Request medical or emergency services where necessary.
  • Do not leave the scene of the accident or admit liability.
  • Where a 3rd party is involved or witnesses present, ensure that you gather all relevant details such as;
    • Name and surname
    • ID/Passport number
    • Vehicle registration
    • Driver’s licence details
    • Insurance information
    • Contact details
  • Notify SANI Car Rental Namibia immediately.
  • Report the accident to the Namibian Police Service and provide the Accident Report or Case Number to SANI Car Rental Namibia within 24 hours.
  • Do not allow the rental vehicle to be towed away by any 3rd party towing service unless duly authorised in writing by SANI Car Rental Namibia.
  • Ensure that you complete the Damage Report Form provided when returning your rental vehicle or before taking possession of a replacement vehicle.

To rent or drive a vehicle which is designed to carry less than 12 people, a standard Code B or equivalent driver’s licence is required.

Where the rented vehicle is designed to carry 12 or more passengers, including the driver, or has a GVM (Gross Vehicle Mass) exceeding 3500kg then a Professional Driving Permit is required.

To rent or drive a vehicle that would otherwise require a PDP, foreign national customers must be at least 21 years of age, must be in possession of an unendorsed driver’s licence that they’ve held for at least 2 years and produce a valid passport issued from the same country. 

SANI Car Rental Namibia has branches situated in Windhoek City and Hosea Kutako International Airport.

At SANI Car Rental Namibia we strive to provide the best possible experience for our customers and would like to provide the peace of mind that your reserved vehicle will be ready when you arrive.

We keep close track of flight schedules and your flight information helps us ensure we know when to expect you if your flight is delayed or diverted.

A sponsored rental is a service offered to Namibian citizens where the Renter wishes to pay for a rental but will not be a designated driver. Neither the Renter nor the card used for payment need to be present at the time of collection.

Companies registered in the Republic of Namibia may also use the Sponsored Rental process to rent for their staff on behalf of the business.

Please ensure you arrange your Sponsored Rental at least 3 hours in advance of the collection time to avoid disappointment.

Contact our Sponsored Rental Department on +264 61 220 738 or sponsor@sani.com.na – Monday to Friday, 8am – 5pm for more information.

A holding deposit is an amount held by SANI Car Rental Namibia for the duration of your rental period to cover any additional charges that may be incurred. This amount may be held as a temporary authorisation or debited directly from your account depending on the payment card type you choose to use.

If your deposit has been put on hold;

  • SANI Car Rental Namibia will place a temporary hold of the deposit amount within your bank account.
  • This amount is not debited from your account, but simply held for the duration of the rental and therefore will not reflect as a debit or credit on your bank statement.
  • Your bank will usually show this as a pending transaction that reduces the money you have available to spend.
  • Provided there are no extra charges at the end of your rental period, SANI Car Rental Namibia will release the funds or the balance due to you within 14 working days.

 

If your deposit has been debited;

  • SANI Car Rental Namibia will debit the deposit amount from your bank account.
  • This amount will reflect as a debit on your statement and as a credit when refunded.
  • Provided there are no extra charges at the end of your rental period, SANI Car Rental Namibia will refund your deposit or the balance due to you within 14 working days.

 

If you are using a Debit Card;

  • Debit cards are accepted subject to specific holding deposit amounts dependent on the vehicle class reserved.
  • Please note if you are using an international debit card, a transaction fee of N$950 will be applicable.

Most of our rental locations are equipped to receive after-hours returns by means of a secure key drop-safe and designated parking.

Please ensure that you check with your specific SANI Car Rental Namibia return location to find out if a key drop-safe is provided.

It is important to note the vehicle remains the responsibility of the Renter until both the key and vehicle have been received and inspected by a SANI Car Rental Namibia employee and as such it is important that when returning after-hours;

  • The keys are deposited into the marked key drop-safe and not handed to any security or location staff.
  • The vehicle is parked in a SANI Car Rental Namibia designated parking space.
  • All personal belongings are removed from the vehicle.
  • All doors and windows are locked and secured.

A claim handling fee is charged for the processing of the claim relating to damage, loss or theft of a vehicle. The fee is charged regardless of the waiver selected and is changed per incident.

Kindly contact us on +264 61 220 738, or email extensions@sani.com.na.

SANI Car Rental Namibia levies an administrative fee for processing any traffic infringement received.

All vehicles are refuelled on termination of the rental to ensure the tank is totally full as a courtesy to the next renter. Fuel pricing in Namibia is regulated and all refills are charged at the Government legislated prices. Fuel consumption is billed to the renters’ account. The renter can either fill the tank prior to return and provide SANI Car Rental Namibia with your refuelling receipt or we can fill it for you, a fuel admin fee of 10% excluding vat is levied in the event SANI Car Rental Namibia is required to refuel your rental upon return.

Vehicles are provided with a full tank of fuel, upon return all vehicles will be refuelled regardless of the fuel gauge reflecting a full tank. The Renter is liable for any refuelling required of 3 litres or more. An administrative fuel levy of 10% is applicable for all vehicles requiring more than 3 litres. No VAT is charged on fuel but VAT is charged on the 10% Admin fee to fill the vehicle.

Contract Fees are levied as we are legally required to store and administer documents.

A fee for valet cleaning will be applied in the event that the interior of the vehicle has been spoiled, marked or smells of tobacco smoke.

In the event your vehicle happens to break down, please refer to the emergency number in your rental agreement.

We are a VAT vendor and therefore charge 15% VAT on all rentals. Our rates are inclusive of VAT.

  • A valid Namibian drivers licence for Namibian renters and for International customers, should your licence not be in English, we will require an English International licence.
  • A valid Namibian Identity Document (I.D) and/or Passport. Please note that if you have an international licence, you will be required to produce a passport issued from the same country.
  • A Credit Card, Cheque or Debit card. Please note the security deposit will vary based on the type of card used.
  • Please note that the cardholder needs to be present when collecting the vehicle.
  • Renters must be 21 years or older with a valid drivers licence that they have held for at least 1 year or more. If the renter is younger than 21 and has had a valid licence for a minimum of 2 years, a young driver surcharge will apply.
  • If you are crossing borders, kindly note there is a vetting process required upon collection.
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